Help & support
for ReadyFirst.

Check your spam folder first — reset emails sometimes land there. If it's still missing after a few minutes, try requesting a magic link instead from the sign-in page. If your account uses SSO, password reset won't work; sign in through your identity provider. Still stuck? Send us a ticket below and include the email address you signed up with.

Magic links expire for security. Request a fresh one from the sign-in page — the new link supersedes any previous ones. If multiple links keep expiring before you can click them, check whether a security tool (Outlook Safe Links, Microsoft Defender, Mimecast) is pre-fetching the URL and consuming it.

If you saved backup codes when you enabled 2FA, use one to sign in and re-enroll a new device from your profile settings. If you don't have backup codes, open a support ticket below with the category 'Account access' — we'll verify your identity and reset 2FA manually.

Locks clear automatically after a short cooldown. If you need access immediately, open a ticket with category 'Account access' and we can release the lock once we verify it's you.

First, ask the candidate to check their spam folder — government and agency mail filters can be aggressive. From your end, find the candidate in the candidates list and use the resend invitation action. If multiple candidates aren't receiving invites, that's worth a ticket.

Use the resend invitation action on the candidates list — it issues a fresh link. The candidate should use the most recent email they received.

Yes. Send them to app.readyfirst.pro/portal/request-link — they enter their email and we send a fresh assessment link.

On the invite page, switch to bulk mode and paste a list of email addresses — separated by commas, semicolons, spaces, or one per line. Paste straight from a spreadsheet column and the form will split them out for you. If you have a very large batch and want help loading it, open a ticket with category 'Inviting candidates'.

Each candidate's summary shows accuracy and reaction time across the cognitive battery's sub-tests, plus per-session breakdowns. The personality questionnaire surfaces self-report traits relevant to the role. We're working on richer interpretive guidance in the dashboard — in the meantime, if a specific score block is unclear, contact us and we'll walk you through it.

Results should appear on the candidate's profile shortly after they complete the battery. If a candidate's status is still 'In progress' well after they say they're done, open a ticket with the candidate's ID — we can check whether a session got stuck.

The candidate dashboard is the primary surface for reading results today. Self-serve CSV / PDF export isn't live yet — if you need data out for a hiring committee, open a ticket and we'll provide it. Tell us what you wish were exportable; it shapes what we build.

The cognitive battery is objectively-scored — accuracy and reaction time on tasks designed for the dispatcher role. The personality questionnaire is self-report and surfaces traits relevant to dispatcher fit. Both are part of every candidate's report; how your hiring committee weighs them is up to you.

From the org settings page, use the team members section to send an invite. Your teammate gets an email, accepts the invite, and lands in your organization with the role you set.

We support SAML SSO via the org settings → SSO page. You'll need your IdP's issuer, SAML SSO URL, and signing certificate (Okta, Microsoft Entra, and Google Workspace all expose these in their admin consoles). If you'd rather walk through it together, open a ticket with category 'Team & SSO' and we'll schedule a call.

From the org settings page, find the teammate in the members list and remove them or change their role. Removing a user revokes their session.

Open a ticket with the new owner's email address — we handle ownership transfers manually to ensure both parties consent.

Open a ticket with category 'Billing' and tell us which plan you want. We'll send back a checkout link for the new plan.

Promo codes are applied at checkout. If you already signed up and were given a code afterward, contact us with the code and we'll see what we can do.

From the org settings page, open the Stripe customer portal — you can update payment methods and download invoices from there.

You can cancel from the Stripe customer portal at the end of any billing period. If you want to pause rather than cancel — e.g. between hiring cycles — contact us and we'll see what we can arrange.

Go to app.readyfirst.pro/portal/request-link and enter the email your hiring agency used. A fresh link will be sent within a few minutes. Check your spam folder if it doesn't appear.

The platform autosaves your progress. Sign back in with the same link and you'll resume where you left off. If the resume page errors, request a new link from the portal and contact your hiring agency to let them know.

Re-open the assessment link. Your progress is saved through the last completed section. If you're getting stuck on the same question, try a different browser (Chrome, Firefox, Edge, or Safari, all current versions). If the issue persists, your hiring agency can open a support ticket on your behalf.

Contact your hiring agency first — they coordinate accommodations and work with us directly when something needs to happen on our side. For technical accessibility questions, your hiring agency can open a ticket with us.

Plan for 45–90 minutes depending on which modules your hiring agency selected. Take it somewhere quiet, with a stable internet connection, on a laptop or desktop.