Frequently Asked Questions

ReadyFirst is a cognitive assessment platform built specifically for 911 dispatcher hiring. We help agencies identify candidates most likely to finish training and answer the call, using a battery of cognitive tests plus a self-report personality questionnaire.

Contact our team and we'll walk you through your first assessment and send a quote in writing, based on how many candidates you expect to assess and how often you hire.

Yes. Onboarding covers setting up your org, inviting candidates, and learning how to read the results, and we're available by email if you get stuck. The level of onboarding for your agency is set out in your quote.

Plan for 45–90 minutes depending on the modules selected. We've designed the battery to be thorough but respectful of candidates' time.

Yes. Candidates take assessments in a web browser — in-person at your facility or remote on their own device. The platform autosaves progress, so a brief disconnect doesn't lose work.

The cognitive battery measures objectively-scored ability across multiple sub-tests (accuracy and reaction time on tasks designed for dispatcher-relevant cognitive load). The personality questionnaire is self-report and surfaces traits relevant to dispatcher fit. Both are part of every candidate's report.

Yes. The battery is built around the cognitive demands of dispatcher work, not adapted from generic office or aptitude testing. The component tests draw on established cognitive psychology paradigms, applied to the dispatcher hiring context.

Any modern web browser (Chrome, Firefox, Edge, or current Safari) with a stable internet connection. No software installation. Desktop or laptop is recommended over mobile for the cognitive battery.

Data is encrypted in transit (TLS) and at rest. We use role-based access so candidates see their portal only, and your team sees only your organization's data. Authentication supports SAML SSO on top of standard email/password and magic-link sign-in. We're working toward SOC 2 attestation; details available on request.

ReadyFirst is a pre-hire cognitive assessment platform. We don't request, store, or transmit Criminal Justice Information (CJI) — the data we handle is candidate-supplied (name, email, assessment responses), not records from CJI systems. We can provide a CJIS applicability statement on request for procurement reviews.

The platform autosaves progress server-side. If a candidate's link expires, browser crashes, or internet drops, they can return via the same link or request a new one at app.readyfirst.pro/auth/request-link and pick up where they left off.

We're updating our published plans. Until the new plans are posted, we quote each agency directly. Tell us roughly how many candidates you expect to assess in a year and how often you hire, and we'll send a quote in writing.

Every agency gets the cognitive battery and personality questionnaire, the candidate management dashboard, role-based access for your team, and email support. Your quote sets out your assessment volume and the level of onboarding and support.

Email support for every agency, answered by a real person on the team. Onboarding and ongoing check-ins depend on your agreement and are set out in your quote.

Most agencies are sending their first invitations within a day or two of signing up — there's no implementation phase to schedule. Onboarding helps you set up your org, invite teammates, and learn how to read results.

We can share what we see across our customer base and what the cognitive psychology literature says about dispatcher selection. We're not lawyers and don't provide legal advice on EEOC compliance or specific job-relatedness studies — but we'll happily put you in touch with industrial-organizational psychologists who do that work.

We don't currently offer pre-built HRIS or ATS integrations. If integration is critical for your agency, tell us — we'll learn what you need.

Each candidate gets an individual report showing battery scores (accuracy, reaction time, completion stats per sub-test) and personality questionnaire results. Your team sees a candidate list with status and headline metrics for screening decisions.

We retain candidate data while your account is active. If you have specific retention requirements (e.g. delete after 12 months), tell us and we'll configure it for your organization or run periodic deletions on request.

No. ReadyFirst releases candidate reports to your organization, not the underlying raw assessment data. Your team reads those reports in the candidate dashboard.

Data is encrypted in transit (TLS) and at rest. Access is role-based — candidates see only their own portal, and your team sees only your organization's data. We're hosted on Cloudflare and use a managed Postgres database with industry-standard security controls.